SRT offers different support packages that allow customers to choose their level of access to technical support staff and resources. For information regarding our support levels, please refer to this document.
Enterprise Edition with WebUI
Enterprise Edition
Maintenance and Base Support
$599.00
- 12 months technical support helpdesk access
- Major and minor version updates
- Online support from our tech support team via our ticketing system
Maintenance and Base Support
$499.00
- 12 months technical support helpdesk access
- Major and minor version updates
- Online support from our tech support team via our ticketing system
Maintenance and Business Standard Support
$1,950.00
- All features from Base Support
- Optional streaming sessions with tech support team
- Phone support (callbacks 8:30 AM – 5:30 PM EST M-F)
- Same business day response for HIGH priority issues
- Extended (6 months) support for End of Life (EOL) Products
- First Look Beta Test Participation
Maintenance and Business Standard Support
$1,250.00
- All features from Base Support
- Optional streaming sessions with tech support team
- Phone support (callbacks 8:30 AM – 5:30 PM EST M-F)
- Same business day response for HIGH priority issues
- Extended (6 months) support for End of Life (EOL) Products
- First Look Beta Test Participation
"Easy setup and configuration, detailed logging, great functionality. And if you ever need support, you will get it straightaway and very competent."
Mattia R., Capterra.com
