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Titan FTP Maintenance and Support Renewal

Maintenance and Business Standard Support

Business Standard Support is a great option if you prefer phone support or require urgent support during business hours. For information on additional benefits, learn more here.

All features from Base
Optional streaming sessions with tech support team
Phone support: 8x5 callbacks

Extended support after EOL
Same business day response for HIGH priority issues
Hot fixes as appropriate

SRT offers different support packages that let you choose the best way to interact with our experienced support team, and choose the SLA that best suits your organization. Details on the benefits of each support level can be found here.

Maintenance and Base Support

Maintenance and Base Support includes access to all new version releases (major and minor releases) during your support period. It also includes online support from our experienced tech support team via our ticketing system during our office hours of 8:30am-5:30pm EST, Monday-Friday, with responses handled via our online helpdesk.

12 months of technical support (multi-year options available)
Major/minor version updates during your support period
Online support via our online ticketing system

Are you located outside of North America or running critical 24x7 operations? Business Premium Support offers rapid
response SLAs, 24X7 support, and interaction by telephone and remote access.

 

"Easy setup and configuration, detailed logging, great functionality. And if you ever need support, you will get it straightaway and very competent."

Mattia R., Capterra.com

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