SRT offers different support packages that allow customers to choose their level of access to technical support staff and resources. For information regarding our support levels, please refer to this document.
Enterprise Edition with WebUI
Enterprise Edition
Maintenance and Base Support
$599.00
- 12 months tech support
- Major/minor version updates
- Online support via our ticketing system
Maintenance and Business Standard Support
$1,950.00
- All features from Base
- Optional streaming sessions with tech support team
- Phone support: 8x5 callbacks
- Extended support after EOL
- Same business day response for HIGH priority issues
Maintenance and Base Support
$499.00
- 12 months tech support
- Major/minor version updates
- Online support via our ticketing system
Maintenance and Business Standard Support
$1,250.00
- All features from Base
- Optional streaming sessions with tech support team
- Phone support: 8x5 callbacks
- Extended support after EOL
- Same business day response for HIGH priority issues
"Easy setup and configuration, detailed logging, great functionality. And if you ever need support, you will get it straightaway and very competent."
Mattia R., Capterra.com
