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Maintenance & Support Plans
Business Standard
Rapid response SLAs with phone and streaming support. Learn more
- checkBusiness hours phone support (8:30am-5:30pm)
- checkRemote streaming support
- check6-month extended support for End of Life (EOL)
- checkProfessional services discount (25%)
- checkIncludes all benefits of Maintenance and Email Support
Business Premium
Fastest response SLAs with phone and streaming support. Learn more
- checkBusiness hours phone support (8:30am-5:30pm)
- check24/7 phone support for Priority 1 issues
- checkRemote streaming support
- check12-month extended support for End of Life (EOL)
- checkProfessional services discount (50%)
- checkIncludes all benefits of Maintenance and Email Support
Maintenance and Email Support
Includes access to all software updates and email support during business hours through the Help Desk. Business hours are 8:30am-5:30pm EST, Monday-Friday.
- check12 months of technical support
- checkMulti-year terms available
- checkSoftware updates during your support period
- checkSupport via our online ticketing system
Get Professional Services assistance for installations and updates. Learn more.
FAQs
Will my license expire?
Titan FTP Server is a perpetual license and will continue to work even if you do not renew Maintenance and Support. Without current Maintenance and Support, you will not be eligible for technical support or software updates.
*Maintenance and Support that has expired by 12 months or more is not eligible for renewal pricing and requires the purchase of a new license.
How do I renew Maintenance and Support?
You can check your renewal status or contact sales to see if you are eligible for a Maintenance and Support renewal on an existing license of Titan FTP Server.
When does my Maintenance and Support expire?
You can run the “Check for Updates” feature in your server admin or check your renewal status to see your expiration date.
Reminder emails are also sent a month before your maintenance and support expiration date.